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Contact The Service

If you would like to book an appointment, please click on the link below 'Book an Appointment' and follow the instructions. The booking system will provide the option for an in-person or online therapy appointment. If you chose an online session, you will automatically be sent a zoom link to access at the time of your appointment. Payment is due at the time of booking in order to reserve your appointment time.

Alternatively, if you would like to discuss your situation prior to booking, please contact us by either filling out the enquiry form situated below or calling 07816 272328. We may not always be able to answer your call directly but please leave a secure message and we will aim to address your enquiry within 24 hours.

Enquiries are warmly welcomed with no obligation to book sessions and it may help to talk in person prior to booking a session.

www.wmaaas.co.uk

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Send Us a Message

Sutton Coldfield Counselling is not an emergency or crisis service. If you feel you are in need of immediate assistance please dial 999 or attend your local A and E department.

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Where to find us:

Sutton Coldfield Counselling

Lyndon House

49 Lyndon Road

Sutton Coldfield

West Midlands

B73 6BS

drvictoriacrooks@outlook.com

tel: 07816272328

Privacy policy
Sutton Coldfield Counselling Ltd Privacy Notice

1. How we use your personal data
We take the privacy rights of all our clients seriously and we adopt a high standard of compliance and confidentiality when dealing with your data. We want you to understand that this is a safe place for you to discuss your feelings and concerns and we operate in a highly confidential environment. This privacy notice sets out the details of how we collect and process your personal and sensitive data when using our services.

The only data we collect from you is as submitted by you on the form overleaf and when you provide information by email, questionnaires, submission of documents to our website, third party applications, telephone or during consultations. With your consent we may also collect information about you from teachers, other health professionals or a nominated family member/somebody who knows you well. Where your data is transferred by a third-party application, we require all third parties who transfer your data to be GDPR compliant and respect the security of your personal data, in accordance with the law. They are only allowed to process your data on our instruction.

We will use your sensitive personal data for the purposes of providing our services to you or if we need to comply with a legal obligation. Our legal ground of processing this data is your explicit consent.

We will use your non-sensitive personal data to (i) register you as a new client, (ii) manage payment, (iii) collect and recover monies owed to us (iv) to manage our relationship with you, (v) send you details of our goods and services.

Our legal grounds for processing your data are in relation to points (i) to (iv) above are for performance of a contract with you and in relation to (iii) and (v) above, necessary for our legitimate interests to develop our products/services and grow our business and to recover monies owed.

We will not share your details with third parties for marketing purposes except with your express consent.

2. Disclosure of your personal data
We may have to share your personal and sensitive data with (i) service providers who provide IT and system administration support including software providers for accounting, marketing and practice management solutions, (ii) professional advisors including other healthcare professionals, lawyers, accountants, bankers, auditors and insurers (iii) HMRC and other regulatory authorities (iv) third parties to whom we sell, transfer or merge parts of our business or our assets and/or (v) to other professionals for the purposes of discussing your treatment.

We require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions.

3. International transfers
Some of our third-party providers are businesses outside of the UK and EEA in countries which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within the UK and Europe. If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.

4. Data security
We have put in place security measures to prevent your personal and sensitive data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal and sensitive data to those employees, agents, contractors and other third parties who have a business need to know such data.

They will only process your personal and sensitive data on our instructions and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator where we are legally required to do so.

In certain circumstances you can ask us to delete your data. See section 6 below.

We may anonymise your personal and sensitive data (so that you can no longer be identified from such data) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

5. Data retention
We will only keep your personal and sensitive data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting, or reporting requirements so for example we need to keep certain information about you for 6 years after you cease to be a client for tax purposes.

Mental health records are subject to special legislation e.g. adult records are kept for 8 years after the last contact with the service. This benchmark will be applied to all clinical records made in the process of engagement with our service. For any children we treat we are obliged to retain medical information until 7 years after the child’s 18th birthday.

You have the right to ask us to delete the personal and sensitive data we hold about you in certain circumstances. See section 6 below.

6. Your rights
You are able to exercise certain rights in relation to your personal and sensitive data that we process. These are set out in more detail at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection- regulation-gdpr/individual-rights/

You may request that we inform you of the data we hold about you and how we process it (your ‘Subject Access Right’). We will not charge a fee for responding to this request unless your request is clearly unfounded, repetitive or excessive in which case we may charge a reasonable fee or decline to respond.

We will, in most cases, reply within one month of the date of the request unless your request is complex or you have made a large number of requests, in which case we will notify you of any delay and will in any event reply within 3 months.

If you wish to make a Subject Access Request, please send the request to Sutton Coldfield Counselling Ltd, Lyndon House, 49 Lyndon Road, Sutton Coldfield, B73 6BS.

7. Keeping your data up to date
We have a duty to keep your personal and sensitive data up to date and accurate so from time to time we will contact you to ask you to confirm that your personal data is still accurate and up to date.

If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by writing to or emailing the addresses set out in section 6 above.

8. Complaints
We are committed to protecting your personal data but if for some reason you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

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